{"id":4723,"date":"2025-06-24T12:17:58","date_gmt":"2025-06-24T12:17:58","guid":{"rendered":"https:\/\/hidral.com\/?p=4723"},"modified":"2025-07-17T09:11:29","modified_gmt":"2025-07-17T09:11:29","slug":"hidral-lanza-mia-inteligencia-artificial-al-servicio-del-cliente-profesional","status":"publish","type":"post","link":"https:\/\/hidral.com\/en\/hidral-lanza-mia-inteligencia-artificial-al-servicio-del-cliente-profesional\/","title":{"rendered":"Hidral launches MIA: artificial intelligence at the service of the professional customer"},"content":{"rendered":"<p><span data-contrast=\"auto\">Hidral has taken a new step in its digitisation strategy with the launch of the first Beta version of <\/span><strong>MIA<\/strong><span data-contrast=\"auto\"><strong>an artificial intelligence assistant developed specifically to meet the needs of the lifting industry.<\/strong>.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This new resource, <strong>now available on the corporate website<\/strong>is born with a clear purpose: <strong>facilitate fast and accurate access to relevant information for customers and technical professionals<\/strong>This will improve your user experience and autonomy.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The result of months of collaborative work between different teams, <strong>MIA is presented as a conversational tool capable of responding in real time to questions about products, technical documentation and key features of the Hidral range.<\/strong>.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Unlike other generic automated systems, <strong>this assistant has been specifically trained with company-specific content and data, ensuring contextualised answers aligned with the real needs of the sector.<\/strong>. In this way, MIA is highly effective in the consultation process, acting as a first level of consultation. <strong>attention that orients the user and helps them to identify the product or solution.<\/strong> that best suits your needs. It also provides <strong>fast and personalised technical support<\/strong>.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This new digital tool joins Hidral's successful autoconfigurator tool and reinforces an intelligent customer care ecosystem where the customer has more and more resources at his disposal to solve doubts, make decisions and work with autonomy, all of this while maintaining the <strong>human support from Hidral's technical and commercial team.<\/strong>.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Hidral ha dado un nuevo paso en su estrategia de digitalizaci\u00f3n con el lanzamiento de la primera versi\u00f3n Beta de MIA, un asistente de inteligencia artificial desarrollado espec\u00edficamente para atender las necesidades del sector de la elevaci\u00f3n.\u00a0 Este nuevo recurso, ya disponible en la web corporativa, nace con un prop\u00f3sito claro: facilitar el acceso \u00e1gil [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4724,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-4723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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