We provide direct and specialised attention to the people in charge of maintenance and modifications of our installed equipment, and even during the installation process, when additional support is required. Our technicians are highly trained in "active listening", which allows us to understand the concerns of customers, who often come to us with some uneasiness, and sometimes under pressure from the end user.
Our mission is to transmit security and assertiveness, attending to your needs efficiently and resolving queries in the shortest possible time.
We see this direct contact with customers as a valuable opportunity to learn more about our own products and encourage continuous improvement. We are focused on eliminating the idea of "after the sale" or the perception of being a department that only solves problems. That's why we prefer to think of ourselves as a true customer service team, committed to every stage of the user experience.
Hidral S.A. has received a grant from the European Union under the Andalusia ERDF Operational Programme 2014-2020, funded as part of the EU response to the COVID-19 pandemic (REACT-EU), to compensate the extra energy cost of natural gas and/or electricity to SMEs and self-employed especially affected by the increase in natural gas and electricity prices caused by the impact of Russia's war of aggression against Ukraine.
All Hidral's products and services are guaranteed by the Certification of the Spanish Association for Standardisation and Certification (AENOR). This Certification certifies that Hidral's Quality System is managed, designed and implemented according to the International Standard ISO 9001:2000. It is also an extra guarantee for its customers, who can fully trust its commitment and good work.
