Hidral has taken a new step in its digitisation strategy with the launch of the first Beta version of MIAan artificial intelligence assistant developed specifically to meet the needs of the lifting industry.. 

This new resource, now available on the corporate websiteis born with a clear purpose: facilitate fast and accurate access to relevant information for customers and technical professionalsThis will improve your user experience and autonomy. 

The result of months of collaborative work between different teams, MIA is presented as a conversational tool capable of responding in real time to questions about products, technical documentation and key features of the Hidral range..  

Unlike other generic automated systems, this assistant has been specifically trained with company-specific content and data, ensuring contextualised answers aligned with the real needs of the sector.. In this way, MIA is highly effective in the consultation process, acting as a first level of consultation. attention that orients the user and helps them to identify the product or solution. that best suits your needs. It also provides fast and personalised technical support. 

This new digital tool joins Hidral's successful autoconfigurator tool and reinforces an intelligent customer care ecosystem where the customer has more and more resources at his disposal to solve doubts, make decisions and work with autonomy, all of this while maintaining the human support from Hidral's technical and commercial team..