From the first consultation to the final installation, our commitment to the lifting professional translates into direct service, accessible digital tools and fast, precise execution. This is the path we follow to transform an idea into a concrete order.
It all starts when a lifting professional, our customer, brings a need to us. That's when our team comes into play: we offer an economic assessment, technical drawings and, if necessary, a transport and installation quotation. This first phase is essential: we want the customer to feel supported from the outset, with clarity and transparency.
- Specialised technical advice: Our Technical Sales department is at the heart of the process. With in-depth knowledge of the sector, this team guides the professional in the development of the offer, adapting to the particularities of each project. In a B2B environment where deadlines and decisions take longer, this personalised support makes all the difference. Each step is an opportunity to strengthen our relationship with the client and ensure that their expectations are aligned with the final proposal.
- Technology at the service of the customer: We are committed to a balance between human advice and digital tools. That is why we have developed an online auto-configurator that allows professionals to generate a first proposal autonomously and obtain a preliminary plan.
➡️ Access the autoconfigurator
This resource offers agility in decision making, without renouncing the expert support of our team, always available via email to continue adjusting the offer according to the real needs of the client.
- From planning to production: Once the proposal has been validated, the process moves on to manufacture with agility and precision. Coordination between the Technical Sales, Production and Installation teams guarantees efficient execution, meeting deadlines and ensuring maximum quality. Each component of the equipment is manufactured according to strict standards and with a planning that seeks to minimise lead times.
A complete service, also after the order
For Hidral, installation is not the end of the road. After-sales advice and continuous follow-up are part of our commitment to our customers. We want every professional to know that they can count on us for the entire service life of the equipment, and this comprehensive approach reinforces our philosophy: to offer efficient, long-lasting solutions designed to improve the day-to-day life of the end customer.
Each new Hidral project is a sample of our differential value: transforming needs into concrete, personalised and effective solutions. With each offer we reaffirm our commitment to excellence, innovation and proximity.
